Delivery Terms & Conditions
Welcome to CCTV Camera Company BD! Please carefully read our Delivery Terms & Conditions to understand how we process and deliver your orders. By placing an order with us, you agree to the following terms and conditions:
Delivery Coverage
Inside Dhaka City: We offer fast delivery within Dhaka city for all orders.
Outside Dhaka City: We deliver nationwide through reliable courier services. Delivery timelines may vary depending on the location.
Delivery Charges
Inside Dhaka: A flat delivery charge applies, depending on your location within the city.
Outside Dhaka: Delivery charges will depend on the courier service and the size/weight of the package. Charges will be confirmed during the checkout process.
Estimated Delivery Time
Dhaka City: Orders are typically delivered within 1-3 business days after confirmation.
Outside Dhaka: Orders may take 3-7 business days, depending on the courier and location.
Delivery time may vary during holidays, festivals, or natural calamities.
Order Processing
Orders are processed once payment is confirmed (for advance payments).
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Methods
Home Delivery: Products will be delivered directly to your provided address.
Courier Pick-Up: For customers outside Dhaka, you may need to pick up your package from the nearest courier office if home delivery is unavailable.
Delivery Confirmation
Once your order is shipped, we will provide tracking information via email or SMS.
Upon delivery, you may be required to present a valid ID or order confirmation number.
Delivery Restrictions
We reserve the right to cancel or refuse delivery if the delivery address is incomplete, unreachable, or deemed unsafe.
Certain remote areas may not be eligible for direct delivery. In such cases, you may need to pick up the order from the nearest courier hub.
Inspection at Delivery
Customers are encouraged to inspect the product at the time of delivery.
If you notice any damage, missing items, or incorrect products, please notify us immediately by contacting our support team
Failed Delivery Attempts
If a delivery attempt fails due to the recipient being unavailable or providing an incorrect address, a re-delivery charge may apply.
Delays and Exceptions
Delivery timelines are estimates and may be affected by factors beyond our control, such as weather conditions, political disruptions, or courier delays.
We will inform you of any unexpected delays and work to resolve them promptly.
International Shipping
At this time, we only deliver within Bangladesh. International shipping is not available.
Cancellation and Refund Policy
Orders can be canceled before shipment by contacting our customer service team.
Refunds for canceled orders or returned products will be processed according to our Refund Policy.
Contact Us
If you have any questions or concerns regarding our delivery terms, please feel free to reach out to us:
- Phone: +8801836375309
- Email: contact@cctvcameracompany.com.bd
By ordering from CCTV Camera Company BD, you agree to the above delivery terms and conditions. We strive to deliver your products on time and in perfect condition. Thank you for choosing us for your CCTV needs!