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Return & Refund Policy

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Return & Refund Policy

Effective Date: 1st January 2025

At CCTV Camera Company BD, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. This Return & Refund Policy outlines the terms and conditions under which returns and refunds are processed.

1. Return Policy

1.1 Eligibility for Returns

  • Products are eligible for return if:
    • They are defective or damaged upon delivery.
    • They are incorrect items (e.g., wrong model or product).
    • They are in their original condition, unused, and in the original packaging with all accessories, manuals, and invoices included.
  • Returns must be initiated within 7 days of delivery.

1.2 Non-Returnable Items

The following items are non-returnable:

  • Products damaged due to misuse or negligence.
  • Products without original packaging or accessories.
  • Items explicitly marked as "Non-Returnable" on the product page.
  • Software, licenses, and downloaded items.

1.3 How to Initiate a Return

To initiate a return:

  • Contact our customer support team via email at [email protected] or call +8801836375309.
  • Provide your order number, proof of purchase, and details of the issue (photos or videos if applicable).
  • Our team will verify your request and guide you through the return process.

1.4 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect items).
  • We recommend using a trackable shipping method to ensure the safe return of your items.

2. Refund Policy

2.1 Eligibility for Refunds

  • Refunds will be processed after the returned product is received and inspected.
  • Refunds will be granted if:
    • The returned product meets all eligibility criteria.
    • The product is found defective, damaged, or incorrect as per your claim.

2.2 Refund Method

Refunds will be issued via the original payment method used during the purchase. If this is not possible, alternative arrangements will be discussed.

2.3 Refund Processing Time

  • Refunds will be processed within 7–14 business days after the returned product is received and verified.
  • A confirmation email will be sent once the refund has been processed.

2.4 Partial Refunds

Partial refunds may be issued for:

  • Products with missing accessories or damaged packaging.
  • Products returned after the specified return period, subject to our discretion.

3. Exchange Policy

We currently do not offer direct exchanges. If you need a different product, please initiate a return and place a new order for the desired item.

4. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us immediately within 48 hours of delivery.
  • Provide proof of damage (photos or videos).
  • We will arrange for a replacement or refund as per your preference.

5. Contact Information

If you have any questions or need assistance with returns or refunds, feel free to contact us:

By purchasing from CCTV Camera Company BD, you agree to this Return & Refund Policy. Thank you for trusting us for your CCTV and security needs!